Services

Services
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Whether you’re in the market for a new system or you’re looking to improve, repair or replace your existing system, you’ll find our reputation for service speaks for itself. Our security technicians and installers have a minimum of 10,000 hours experience handling today’s computer based digital recording camera systems including older technologies. Our expertise in IP and CCTV setups with guaranteed fast & cost effective solutions.

Our Service Include:
Deal directly with customers either by telephone, electronically or face to face.
Respond promptly to customer inquiries.
Handle and resolve customer complaints.
Obtain and evaluate all relevant information to handle inquiries and complaints.
Perform customer verifications.
Process orders, forms, applications and requests.
Direct requests and unresolved issues to the designated resource.
Keep records of customer interactions and transactions.
Record details of inquiries, comments and complaints.
Record details of actions taken.
Manage administration.
Communicate and coordinate with internal departments.
Follow up on customer interactions.
On site Service of PC based DVR & Security Cameras.
New Installations.
Recommendations for New System Placement.
System Upgrades & Add-ons.
Technical Support.
Existing System Inspection.
Digital Video Recorder Maintenance.
Security Camera Maintenance.
Annual Tech Support Subscription.
Annual Unlimited Service Agreement.

A short introduction to Vision Cam
Vision-Cam systems Inc. releases 202R camera to supply economical and practical solution, it is more reliable than cctv camera
featuring high resolution, high speed, high resolution and long distance capture and
transmission, for Machine Vision industrial application, ITS application and so on. As we
known, industrial field usually requires high frame rate and high resolution image capture,
and high-speed image analysis. But the data transmission distance of camera with high
resolution and high frame rate is limited by transmission mode,
“It’s mountable in multiple locations, and we only bring out the laptop to display the system’s operation
during tours with customers or to check something with the mold system. Seeing each
connector inspected in real time really gives the customer a good feeling that they can
count on us to deliver the parts they need.”